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EBHPME 2021, 5(2): 142-150 |
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Alizadeh G, Jafarzadeh A, Khosravi M F. Scoping Review of Computerized Physician Order Entry Systems in Reducing Medical Errors. EBHPME 2021; 5 (2) :142-150
URL: http://jebhpme.ssu.ac.ir/article-1-309-en.html
URL: http://jebhpme.ssu.ac.ir/article-1-309-en.html
Department of Management Science and Health Economic, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran , khosravi.mohammad1@yahoo.com
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Background: Medical errors have dramatic clinical and economic consequences. Using various information technology can reduce medical errors and improve services’ quality via preventing medical errors. In this study, the role of a computerized medical order entry system was investigated in reducing medical errors.
Methods: This study was conducted as a scoping review. The research question was formulated; then, the inclusion and exclusion criteria, keywords (such as medical errors, adverse event, physician order entry system and control) and search strategy were determined. International databases(Scopus, ProQuest, and PubMed) and manual searches were used. The studies that had the inclusion criteria were entered into the study and were evaluated qualitatively, then information of studies was extracted and summarized.
Results: In total, 16 studies were included. Most studies were about medication errors and adverse medication events. So, it is possible to claim more confidently about reducing medication errors to adverse medication events, since in studies, the impact of this system on medication errors had been further discussed. Some studies have pointed to an increase in error reports due to better checking and error entry with this system, and in general, the positive impact of this action has been mentioned in minimizing errors, especially medication errors and adverse medication events. Positive and significant effects have also been reported on prescribing errors, especially medication prescriptions.
Conclusion: Computerization of medical orders through its positive effects, can be considered a useful and appropriate intervention in increasing patient safety if implemented completely and correctly.
Key words: Medical error, Adverse event, Computerization, Medical order, Scoping review
Results
This section describes the results of study selection and elaborates on the reviewed studies’ characteristics as follows.
A. Study selection
The searches initially yielded 840 documents, out of which 594 studies remained after the elimination of repetitive cases. The remaining studies were subjected to preliminary screening, which involved the review of study titles and summaries. This stage ended with 28 eligible documents, whose quality and texts were reviewed in full based on the inclusion criteria. Next, four studies were excluded because they probed into several medical error reduction measures simultaneously, three were eliminated because of differences in methods, and four others were excluded for failing to pass the qualitative evaluation. We ended with a final sample of 16 studies for analysis. Figure 1 shows the search and selection stages employed in this work.
In general, 16 studies were conducted between 2005 and 2018. One was a clinical trial, one was a quasi-experimental study, two were cohort studies, and 13 were before-and-after interventional studies. Most of them (six studies) were conducted in Intensive Care Units (ICUs), three studies were carried out in hospital wards, four studies were performed in Chemotherapy Units, two studies were conducted in a Surgery Unit, and one study was conducted in a CCU. Table 2 shows final studies under investigation that have been extracted and summarized.
B. Medication errors
The computerization of medical order systems has enabled the rapid identification of errors and the determination of increases in the number of entry errors (11). Computerized systems determine some of the errors that cannot be identified through manual approaches (12). The reviewed studies showed that computerized systems’ implementation had reduced the incidence of medication errors (13–15). For example, Shulman et al. (16) indicated that the use of computerized medical order entry systems has minimized considerably small and negligible errors but that significant errors continue to increase (15). One of the studies, conducted in an ICU, reported that using a computerized system for pharmaceutical order entry causes a significant decrease in the intensity and incidence of pharmaceutical errors, specifically four times lower than the error incidence occurring in manual systems (13).
In chemotherapy units, orders’ computerization is also a powerful tool with decreased medication errors, particularly those associated with prescriptions (14, 17, 18). Medication errors are less frequent when computerized systems are used than when manual systems are employed. The studies found that the adoption of CPOE systems is related to reducing medication error rates (15), thus ultimately ensuring safe service for patients (16, 18). The rate of serious medication errors in children’s wards has been reduced by 7 %, but this percentage decline is less than that observed in adult wards (19).
The use of CPOE and a pharmacist checking medication orders in an orthopedic surgery unit reduced medication errors in the prescribing and administration stages (20). Various studies have highlighted that this system’s use improves the quality of service and safety (21,22).
C. Prescription errors
The studies revealed that implementing computerized order systems reduces prescription error occurrence by up to 30 % and errors associated with transfers and calculations (23). The same reduction was also reported for adult wards (24).
D. Adverse events
CPOE systems reduce the occurrence of adverse but preventable medication events. They also minimize medication selection errors and distribution errors (25). The implementation of this technology resulted in increased identification of adverse events, but the system’s best advantage is reducing the number of major adverse events that are preventable (26).
.JPG)
Figure 1. The Process of study selection
Discussion
The scoping review showed that using CPOE systems facilitates the improved identification of medical errors and adverse events at a patient’s bedside. Most of the reviewed studies focused on medication errors and adverse events in different clinical environments. Some of the studies mentioned that using CPOE systems increases the rate of reported errors, and most indicated that these technologies reduce medication and prescription errors and exert positive effects on preventable adverse events.
A study on ICU patients reported an increase in the number of forgotten doses (27) attributed to the failure of a manual system to identify this type of mistake (19). The other systematically evaluated studies demonstrated that using CPOE systems reduces medication errors (4, 28). These systems also minimize the risk of potential and preventable adverse medication events (28–32). Few studies have been conducted on adverse medication events; therefore, medication errors can be addressed more confidently than previous events (30). A review study mentioned, “The wrong dose” and “wrong drug” were the most frequent types of errors. Also, the percentage of CPOE-related medication-prescription errors ranged from 6.1 to 77.7 % (31). Eighty-five percent reduction in medication prescribing error rates and a 12 percent reduction in ICU mortality rates were associated with transitioning from paper-based ordering to commercial CPOE systems in ICUs (34). Accordingly, this discussion is directed primarily toward findings on medication errors and the positive impact of CPOE systems on such mistakes.
CPOE systems are similarly indispensable tools for reducing prescription errors (27, 35-37). Such errors were reduced in the studies conducted in ICU environments (13, 15, 16, 27, 36). However, an important requirement is that CPOE systems be correctly implemented to minimize prescription-related mistakes (38) effectively.
As can be seen, CPOE systems are suitable for reducing risks related to adverse drug events and medication errors (4), but how such systems are operated is an influential factor in their success or failure (38). As previously stated, the correct implementation of these systems should be taken into consideration to ensure that the positive results provided in the studies are also observed in practice.
The reduction of errors and unwanted events will increase the safety of patients (39). The implementation of CPOE systems also improves the quality and value of care for patients (40). A measurable outcome of safety is a change in the number of potential and preventable adverse events (41-44). The review showed that favorable effects on such occasions would increase the safety of patients. At the beginning of using this system, it is thought that the incidence of errors has increased while the error detection has improved, and over time, the number of errors becomes more logical.
The limitation of the review is worth noting. However, all medical errors were incorporated into the inclusion criteria, the initial searches, and the initial and final screening. The final sample comprised only the studies concentrating on medication errors and adverse events and CPOE systems’ effects on these problems. Studies on other medical errors, such as improper surgeries and procedures, were not reviewed.
Conclusion
Patient safety and reducing the incidence of medical errors have become priorities for health service providers. On the other hand, in recent years, technology use in this regard has become prevalent. To reduce the risk of drug errors, prescription errors, and unexpected incidents, CPOE systems are a significant step. The implementation of these systems allows drug and prescription errors to be identified quickly and increased. Reducing the number of severe and unwanted, but preventable accidents is one of the most significant benefits of these schemes, as recognizing these issues would result in safer patient care, about treatment. However, an important consideration is that method of implementation is also a factor in the success or failure of this measure. Without proper implementation and the required infrastructure, positive results cannot be achieved. Essential requirements also include ensuring the beneficial effects of CPOE systems on patient safety and quality of care.
Acknowledgments
The authors acknowledge the librarians at the Main Library of Tabriz University of Medical Sciences, Iran, who helped develop and design the search strategy for electronic search.
Conflict of Interests
The authors declared no conflict of interests.
Authors' contributions
Alizadeh G and Khosravi MF designed research, conducted research, reviewed the literature, extracted and summarized the results, and wrote manuscript. Jafarzadeh A summarized data and reviewed the literature. All authors read and approved the final manuscript.
Funding
Non applicable.
Methods: This study was conducted as a scoping review. The research question was formulated; then, the inclusion and exclusion criteria, keywords (such as medical errors, adverse event, physician order entry system and control) and search strategy were determined. International databases(Scopus, ProQuest, and PubMed) and manual searches were used. The studies that had the inclusion criteria were entered into the study and were evaluated qualitatively, then information of studies was extracted and summarized.
Results: In total, 16 studies were included. Most studies were about medication errors and adverse medication events. So, it is possible to claim more confidently about reducing medication errors to adverse medication events, since in studies, the impact of this system on medication errors had been further discussed. Some studies have pointed to an increase in error reports due to better checking and error entry with this system, and in general, the positive impact of this action has been mentioned in minimizing errors, especially medication errors and adverse medication events. Positive and significant effects have also been reported on prescribing errors, especially medication prescriptions.
Conclusion: Computerization of medical orders through its positive effects, can be considered a useful and appropriate intervention in increasing patient safety if implemented completely and correctly.
Key words: Medical error, Adverse event, Computerization, Medical order, Scoping review
Introduction
Contrary to expectations, health systems’ existence has not resulted in complete safety for patients worldwide leading to the unavoidable occurrence of medical errors (1, 2). According to a study conducted in 2005 in the US, medical errors accounted for the death of 44,000 to 98,000 hospitalized patients out of 33.6 million cases—a proportion higher than the US annual mortality rate due to accidents, breast cancer, or HIV in the same year (3). Preventing medical errors is among the most important factors for ensuring the quality of care (4) as such mistakes have significant clinical and economic outcomes. Most medical errors cause a few injuries to patients, but some lead to irreparable losses and serious consequences (5). Because of the threat they pose to a patient’s welfare and health, they should not be repeated (6).
To reduce medical errors, especially those related to medication, researchers introduced two types of technologies: the computerized physician/provider order entry (CPOE) system and the clinical decision support system (6). Computerized systems for the entry of medical orders enable doctors to order diagnostic tests, prescribe medications, and implement other processes (7). These innovations have been implemented in some hospitals to reduce the rate of medical error occurrence (8). Their role in reducing such errors has been supported by previous research (9), with some studies indicating an 81 % reduction in medication-related mistakes (10). To further illuminate this issue, the current scoping review was carried out to investigate the role and effects of computerization in reducing medical errors, including those associated with the medication.
Materials and Methods
The secondary data collection and data analysis conducted in this paper are described as follows.
A. Identifying studies
Studies published from 2005 to 2018 were searched in the Scopus, ProQuest, and PubMed databases using the following keywords: “medical errors,” “preventable medication error,” “adverse event,” “adverse drug event,” “reduction,” “prevention,” “control,” “provider order entry system,” “medical order entry system,” “physician order entry,” “system,” “electronic prescribing system,” and “computerized order entry systems.” Both electronic and manual searches were carried out.
B. Included studies
The inclusion criteria were as follows: studies published in the English language from 2005 to 2018, studies that compared computerized order systems and manual systems, clinical trials, cohort studies, and before-and-after studies.
C. Excluded studies
The exclusion criteria were studies that presented insufficient information on interest and studies that examined several ordering measures simultaneously.
D. Extracting information
After the searches were completed, repetitive cases were eliminated, and other studies for investigation were selected based on the inclusion and exclusion criteria. The texts of the articles were reviewed to extract relevant information. Specifically, the author(s) and years of study, methods used, research locations, baseline error rates, effects under investigation, and research results were also collected. All the extracted information was entered into an information summary form. The results were summarized and reported based on three general categories based on frequency, namely adverse events, medication errors, and prescription errors.
To reduce medical errors, especially those related to medication, researchers introduced two types of technologies: the computerized physician/provider order entry (CPOE) system and the clinical decision support system (6). Computerized systems for the entry of medical orders enable doctors to order diagnostic tests, prescribe medications, and implement other processes (7). These innovations have been implemented in some hospitals to reduce the rate of medical error occurrence (8). Their role in reducing such errors has been supported by previous research (9), with some studies indicating an 81 % reduction in medication-related mistakes (10). To further illuminate this issue, the current scoping review was carried out to investigate the role and effects of computerization in reducing medical errors, including those associated with the medication.
Materials and Methods
The secondary data collection and data analysis conducted in this paper are described as follows.
A. Identifying studies
Studies published from 2005 to 2018 were searched in the Scopus, ProQuest, and PubMed databases using the following keywords: “medical errors,” “preventable medication error,” “adverse event,” “adverse drug event,” “reduction,” “prevention,” “control,” “provider order entry system,” “medical order entry system,” “physician order entry,” “system,” “electronic prescribing system,” and “computerized order entry systems.” Both electronic and manual searches were carried out.
B. Included studies
The inclusion criteria were as follows: studies published in the English language from 2005 to 2018, studies that compared computerized order systems and manual systems, clinical trials, cohort studies, and before-and-after studies.
C. Excluded studies
The exclusion criteria were studies that presented insufficient information on interest and studies that examined several ordering measures simultaneously.
D. Extracting information
After the searches were completed, repetitive cases were eliminated, and other studies for investigation were selected based on the inclusion and exclusion criteria. The texts of the articles were reviewed to extract relevant information. Specifically, the author(s) and years of study, methods used, research locations, baseline error rates, effects under investigation, and research results were also collected. All the extracted information was entered into an information summary form. The results were summarized and reported based on three general categories based on frequency, namely adverse events, medication errors, and prescription errors.
Table 1. Keywords and search strategy
| Keywords | ||||
| medical errors | and/ + | provider order entry system | and/ + | reduction |
| preventable medication error | medical order entry system | prevention | ||
| adverse event | physician order entry system | control | ||
| adverse drug event | electronic prescribing system | |||
| computerized order entry systems | ||||
Results
This section describes the results of study selection and elaborates on the reviewed studies’ characteristics as follows.
A. Study selection
The searches initially yielded 840 documents, out of which 594 studies remained after the elimination of repetitive cases. The remaining studies were subjected to preliminary screening, which involved the review of study titles and summaries. This stage ended with 28 eligible documents, whose quality and texts were reviewed in full based on the inclusion criteria. Next, four studies were excluded because they probed into several medical error reduction measures simultaneously, three were eliminated because of differences in methods, and four others were excluded for failing to pass the qualitative evaluation. We ended with a final sample of 16 studies for analysis. Figure 1 shows the search and selection stages employed in this work.
In general, 16 studies were conducted between 2005 and 2018. One was a clinical trial, one was a quasi-experimental study, two were cohort studies, and 13 were before-and-after interventional studies. Most of them (six studies) were conducted in Intensive Care Units (ICUs), three studies were carried out in hospital wards, four studies were performed in Chemotherapy Units, two studies were conducted in a Surgery Unit, and one study was conducted in a CCU. Table 2 shows final studies under investigation that have been extracted and summarized.
B. Medication errors
The computerization of medical order systems has enabled the rapid identification of errors and the determination of increases in the number of entry errors (11). Computerized systems determine some of the errors that cannot be identified through manual approaches (12). The reviewed studies showed that computerized systems’ implementation had reduced the incidence of medication errors (13–15). For example, Shulman et al. (16) indicated that the use of computerized medical order entry systems has minimized considerably small and negligible errors but that significant errors continue to increase (15). One of the studies, conducted in an ICU, reported that using a computerized system for pharmaceutical order entry causes a significant decrease in the intensity and incidence of pharmaceutical errors, specifically four times lower than the error incidence occurring in manual systems (13).
In chemotherapy units, orders’ computerization is also a powerful tool with decreased medication errors, particularly those associated with prescriptions (14, 17, 18). Medication errors are less frequent when computerized systems are used than when manual systems are employed. The studies found that the adoption of CPOE systems is related to reducing medication error rates (15), thus ultimately ensuring safe service for patients (16, 18). The rate of serious medication errors in children’s wards has been reduced by 7 %, but this percentage decline is less than that observed in adult wards (19).
The use of CPOE and a pharmacist checking medication orders in an orthopedic surgery unit reduced medication errors in the prescribing and administration stages (20). Various studies have highlighted that this system’s use improves the quality of service and safety (21,22).
C. Prescription errors
The studies revealed that implementing computerized order systems reduces prescription error occurrence by up to 30 % and errors associated with transfers and calculations (23). The same reduction was also reported for adult wards (24).
D. Adverse events
CPOE systems reduce the occurrence of adverse but preventable medication events. They also minimize medication selection errors and distribution errors (25). The implementation of this technology resulted in increased identification of adverse events, but the system’s best advantage is reducing the number of major adverse events that are preventable (26).
Table 2. Final studies under investigation
| Study (year) | Study design | Setting | Baseline error rate | Outcome | Conclusion | |
|---|---|---|---|---|---|---|
| Shulman et al, (2005) | Cohort | General ICU | 41.1 % | Proportion of ME | A small decrease in medication errors | |
| before | after | |||||
| 6.7 | 4.8 | |||||
| Colpaert et al, (2006) | A controlled trial | ICU | 98.0 % | Incidence of MPEs | A decrease in medication prescription errors | |
| before | after | |||||
| 27.0 | 3.4 | |||||
| Huertas et al, (2006) | Before/After | Chemotherapy unit | - | Median of errors | Help to reduce error | |
| before | after | |||||
| 0.0 | 5.0 | |||||
| Holdsworth at al, (2007) | Cohort | PICU/ wards | - | ADE/ 100 admissions | Implementation of COPE associated with a reduction in adverse drug events | |
| before | after | |||||
| 6.3 | 3.1 | |||||
| Walsh et al, (2008) | Before/After | NICU, PICU, wards | 48.2 | Error rate | No effect on pediatric injuries caused by an error | |
| before | after | |||||
| 44.7 | 50.9 | |||||
| Small et al, (2008) | Before/After | Chemotherapy unit | - | Error rate | Help to reduce errors | |
| before | after | |||||
| 20.4 | 11.8 | |||||
| Stone et al, (2009) | Before/After | surgery unit | 22.0 | Medication error | No significant impact on the rate of Medication errors | |
| before | after | |||||
| 16.0 % | 21.0 % | |||||
| Shawahna et al, (2011) | before/after | wards | 83.8 | Error rate | Significant effect on the reduction of prescribing errors | |
| before | after | |||||
| 16.9 | 4.4 | |||||
| Mendendez et al, (2012) | Before/After | wards | 5.0 | Prescribing error per discharge | An increase in medication error | |
| Leung et al, (2013) | Before/After | wards | 42.3 | Rate of ADE/100admission | A decrease in the preventable ADE rate | |
| before | after | |||||
| 14.6 | 18.7 | |||||
| Elsaid et al, (2013) | Before/After | Chemotherapy unit | - | Error rate | Significantly reduced all types of prescribing errors | |
| before | after | |||||
| 16.7 | 11.7 | |||||
| Meison et al, (2014) | Before/After | Chemotherapy unit | - | Error rate | Errors reduced by CPOE | |
| before | after | |||||
| 4.2 | 0.1 | |||||
| Armada at al, (2014) | Before/After | CCU | - | Error rate | Reducing preventing errors | |
| before | after | |||||
| 44.8 | 0.8 | |||||
| Hernandez et al, (2015) | before-after observational study | surgery unit | - | Prescribing error | Electronic prescribing led to a decrease in prescribing errors and a decrease in administration errors. | |
| before | after | |||||
| 30.2 | 2.4 | |||||
| administration errors | ||||||
| before | after | |||||
| 17.1 | 14.2 | |||||
| Khammarnia et al, (2016) | before-after prospective study | ICU | - | prescription errors | Reduced the prescription errors | |
| before | after | |||||
| 19.0 | 3.0 | |||||
| Pontefract et al, (2017) | Pre intervention/post intervention study | ICU | - | error rate | Reductions in the rate of high-risk prescribing errors | |
Figure 1. The Process of study selection
Discussion
The scoping review showed that using CPOE systems facilitates the improved identification of medical errors and adverse events at a patient’s bedside. Most of the reviewed studies focused on medication errors and adverse events in different clinical environments. Some of the studies mentioned that using CPOE systems increases the rate of reported errors, and most indicated that these technologies reduce medication and prescription errors and exert positive effects on preventable adverse events.
A study on ICU patients reported an increase in the number of forgotten doses (27) attributed to the failure of a manual system to identify this type of mistake (19). The other systematically evaluated studies demonstrated that using CPOE systems reduces medication errors (4, 28). These systems also minimize the risk of potential and preventable adverse medication events (28–32). Few studies have been conducted on adverse medication events; therefore, medication errors can be addressed more confidently than previous events (30). A review study mentioned, “The wrong dose” and “wrong drug” were the most frequent types of errors. Also, the percentage of CPOE-related medication-prescription errors ranged from 6.1 to 77.7 % (31). Eighty-five percent reduction in medication prescribing error rates and a 12 percent reduction in ICU mortality rates were associated with transitioning from paper-based ordering to commercial CPOE systems in ICUs (34). Accordingly, this discussion is directed primarily toward findings on medication errors and the positive impact of CPOE systems on such mistakes.
CPOE systems are similarly indispensable tools for reducing prescription errors (27, 35-37). Such errors were reduced in the studies conducted in ICU environments (13, 15, 16, 27, 36). However, an important requirement is that CPOE systems be correctly implemented to minimize prescription-related mistakes (38) effectively.
As can be seen, CPOE systems are suitable for reducing risks related to adverse drug events and medication errors (4), but how such systems are operated is an influential factor in their success or failure (38). As previously stated, the correct implementation of these systems should be taken into consideration to ensure that the positive results provided in the studies are also observed in practice.
The reduction of errors and unwanted events will increase the safety of patients (39). The implementation of CPOE systems also improves the quality and value of care for patients (40). A measurable outcome of safety is a change in the number of potential and preventable adverse events (41-44). The review showed that favorable effects on such occasions would increase the safety of patients. At the beginning of using this system, it is thought that the incidence of errors has increased while the error detection has improved, and over time, the number of errors becomes more logical.
The limitation of the review is worth noting. However, all medical errors were incorporated into the inclusion criteria, the initial searches, and the initial and final screening. The final sample comprised only the studies concentrating on medication errors and adverse events and CPOE systems’ effects on these problems. Studies on other medical errors, such as improper surgeries and procedures, were not reviewed.
Conclusion
Patient safety and reducing the incidence of medical errors have become priorities for health service providers. On the other hand, in recent years, technology use in this regard has become prevalent. To reduce the risk of drug errors, prescription errors, and unexpected incidents, CPOE systems are a significant step. The implementation of these systems allows drug and prescription errors to be identified quickly and increased. Reducing the number of severe and unwanted, but preventable accidents is one of the most significant benefits of these schemes, as recognizing these issues would result in safer patient care, about treatment. However, an important consideration is that method of implementation is also a factor in the success or failure of this measure. Without proper implementation and the required infrastructure, positive results cannot be achieved. Essential requirements also include ensuring the beneficial effects of CPOE systems on patient safety and quality of care.
Acknowledgments
The authors acknowledge the librarians at the Main Library of Tabriz University of Medical Sciences, Iran, who helped develop and design the search strategy for electronic search.
Conflict of Interests
The authors declared no conflict of interests.
Authors' contributions
Alizadeh G and Khosravi MF designed research, conducted research, reviewed the literature, extracted and summarized the results, and wrote manuscript. Jafarzadeh A summarized data and reviewed the literature. All authors read and approved the final manuscript.
Funding
Non applicable.
Type of Study: Review Article |
Subject:
Healt care Management
Received: 2020/08/25 | Accepted: 2021/06/29 | Published: 2021/06/29
Received: 2020/08/25 | Accepted: 2021/06/29 | Published: 2021/06/29
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