Volume 5, Issue 2 (6-2021)                   EBHPME 2021, 5(2): 116-129 | Back to browse issues page


XML Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Shafaghat T, Jabbari A, Hatam N, Bastani P, Rahimi H, Fazelzadeh O et al . Developing Strategies and Designing its Map for Advancement of Medical Tourism Industry: Case Study of Shiraz. EBHPME 2021; 5 (2) :116-129
URL: http://jebhpme.ssu.ac.ir/article-1-332-en.html
Health Policy and Management Research Center, Department of Healthcare Management, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran , rahimi_1399@yahoo.com
Abstract:   (2408 Views)
Background: The medical tourism industry is a rapidly growing global market that has capabilities such as earning income and improving the quality of services. The purpose of this study was to utilize the capabilities of Shiraz city by developing a strategic plan.
Methods: This mixed-methods (qualitative and quantitative) research was conducted in 2019. The study population included all entities and key stakeholders involved in the medical tourism industry in Shiraz. A strategic plan was developed through focus groups and conventional content analysis and then the Decision Making Trial and Evaluation Laboratory (DEMATEL) technique was utilized to map it.
Results: The strategic plan of the medical tourism industry of Shiraz city was explained in the form of 63 strategies, 5 goals, and 18 objectives. Also, the medical tourism industry strategic map was illustrated.
Conclusion: Achieving common agreement of all policy-making and implementing institutions, empowering managers on various medical tourism industry dimensions, and developing operational plans required by each organization in charge of the medical tourism industry can be effective in better use of the capabilities of Shiraz in attracting medical tourists.
Full-Text [PDF 3719 kb]   (1093 Downloads) |   |   Full-Text (HTML)  (413 Views)  
Type of Study: Original article | Subject: Health Policy
Received: 2021/01/18 | Accepted: 2021/06/29 | Published: 2021/06/29

References
1. World Health Organization (WHO). Why tourism? Tourism-an economic and social phenomenon. 2018.
2. Vajirakachorn T. Implememtation of An effective health tourism development plan for Thailand.pdf. 2004.
3. Jabbari A. Designing a Model for Iran Medical Tourism..Ph.D Dissertation. School of Management and Medical Information, Iran University of Medical Sciences, Tehran, 2009. [In Persian]
4. Lautier M. International trade of health services: Global trends and local impact. Health Policy (New York). 2014; 118(1): 105-13. [DOI:10.1016/j.healthpol.2014.07.004]
5. Yap J, Chen SS, Nones N. Medical Tourism: The Asian Chapter. In: Deloitte. 2008. p. 1-12.
6. Asadi R. Strategies for development of Iran urban tourism. Aust J Basic Appl Sci. 2011; 5(9): 1933-43.
7. Heung VCS, Kucukusta D, Song H. Medical tourism development in Hong Kong: An assessment of the barriers. Tour Manag. 2011; 32(5): 995-1005. [DOI:10.1016/j.tourman.2010.08.012]
8. Jabbari A, Kavosi Z, Gholami M. Medical tourists′ profile in Shiraz. Int J Heal Syst Disaster Manag. 2014; 2(4): 232. [DOI:10.4103/2347-9019.144410]
9. Moghimehfar F, Nasr-Esfahani MH. Decisive factors in medical tourism destination choice: A case study of Isfahan, Iran and fertility treatments. Tour Manag [Internet]. 2011; 32(6): 1431-4. Available from URL: http://dx.doi.org/ 10. 1016/j.tourman.2011.01.005. Last access: Aug 15; 2020. [DOI:10.1016/j.tourman.2011.01.005]
10. Pourkhaghan Z, Faez SEP, Pourkhaghan S, Ghahrieh S. Interaction of economic indicators and medical tourism industry. Int J Travel Med Glob Heal. 2013; 1(3): 133-9.
11. Office for the Examination of the Market of Goods and Services, Market and Marketing Dept. ITDO. Medical tourism in the world and Iran. First edit. Tehran; 2008. 1-40 p.
12. Patients Beyond Borders. Medical tourism statistics & facts [Internet]. 2015 [cited 2015 Oct 2]. Available from URL: http://www. patientsbeyondborders. com/medical-tourism-statistics-facts
13. Ile FL, Țigu G. Medical tourism market trends - an exploratory research. Proc Int Conf Bus Excell. 2017; 11(1): 1111-21. [DOI:10.1515/picbe-2017-0114]
14. Pocock NS, Phua KH. Medical tourism and policy implications for health systems: A conceptual framework from a comparative study of Thailand, Singapore and Malaysia. Global Health. 2011; 7(1): 12. [DOI:10.1186/1744-8603-7-12]
15. Ganguli S, Ebrahim AH. A qualitative analysis of Singapore's medical tourism competitiveness. Tour Manag Perspect. 2017; 21: 74-84. [DOI:10.1016/j.tmp.2016.12.002]
16. Chinai R, Goswami R. Medical visas mark growth of Indian medical tourism. Bulletin of the World Health Organization. 2007; 164-5. [DOI:10.2471/BLT.07.010307]
17. Jabbari A, Rahimi Zarchi MK, Kavosi Z, Shafaghat T, Keshtkaran A. The Marketing Mix and Development of Medical Tourism in Shiraz. Mat Soc Med. 2013; 25(1): 32-6. [DOI:10.5455/msm.2013.25.32-36]
18. Rahimi Zarchi MK, Jabbari A, Hatam N, Bastani P, Shafaghat T, Fazelzadeh O. Strategic Analysis of Shiraz Medical Tourism Industry: A Mixed Method Study. Galen Med J. 2018; 7: 1021.
19. David FR. Strategic Management; Concepts and Cases. 13th editi. Prentice Hall. United States of America: Prentice Hall; 2009. 290 p.
20. Buyukozkan G, Ifi G. A novel hybrid MCDM approach based on fuzzy DEMATEL, fuzzy ANP and fuzzy TOPSIS to evaluate green suppliers. Expert Syst Appl. 2012; 39(3): 3000-11. [DOI:10.1016/j.eswa.2011.08.162]
21. Ramanna M. Medical Tourism and the Demand for Hospital Accreditation Overseas. 2006; 8-10.
22. Connell J. Medical tourism: Sea, sun, sand and ... surgery. Tour Manag. 2006; 27(6): 1093-100. [DOI:10.1016/j.tourman.2005.11.005]
23. Rahimizarchi MK. Strategic Analysis of Shiraz MTI and drawing its strategic map, 2015-2016 .Ph.D Dissertation. School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, 2018. [ In Persian]
24. Izadi M, Ayoobian A, Nasiri T, Joneidi N, Fazel M, Hosseinpourfard MJ. Situation of health tourism in Iran; Opportunity or threat. J Mil Med. 2012; 14(2): 69-75.
25. Delgoshaei B, Ravaghi H, Abolhassani N. Importance-performance analysis of medical tourism in iran from medical tourists and medical services provider's perspective: 2011. Middle East J Sci Res. 2012; 12(11): 1541-7.
26. Rutherford A S. India health: impact of medical tourism facilities on state health and economy. A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF ARTS. Iowa State University Ames, Iowa. 2009.
27. Jabbari A, Mardani R, Tabibi S, Delgoshaei B. Medical tourism in Iran: Issues and challenges. Vol. 1, Journal of Education and Health Promotion. 2012. p. 39. [DOI:10.4103/2277-9531.104809]
28. Mahdavi Y, Mardani S, Hashemidehaghi Z, Mardani N. The Factors in Development of Health Tourism in Iran. 2013; 1(3): 113-8.
29. Maraqa MR. The Role of Knowledge Management in Enhancing Customer Experience Management - Field study: Private Hospitals in Amman, Jordan. Int J Comput Appl. 2019; 178(27): 9-16. [DOI:10.5120/ijca2019918946]
30. Danial Z, Abbaspour A, Rahimian H, Shaarbafchi Zadeh N, Niknami M. Training for Medical Tourism in Iran. Int J Travel Med Glob Heal. 2017; 5(3): 77-83. [DOI:10.15171/ijtmgh.2017.17]
31. Aguinis H, Kraiger K. Benefits of Training and Development for Individuals and Teams, Organizations, and Society. Annu Rev Psychol. 2009; 60(1): 451-74. [DOI:10.1146/annurev.psych.60.110707.163505]
32. Crawford C. Non-linear instructional design model: Eternal, synergistic design and development. Br J Educ Technol. 2004; 35(4): 413-20. [DOI:10.1111/j.0007-1013.2004.00400.x]
33. Ayeleke RO, North N, Dunham A, Wallis KA. Impact of training and professional development on health management and leadership competence. J Heal Organ Manag. 2019; 28(33): 354-79. [DOI:10.1108/JHOM-11-2018-0338]
34. Abouhashem Abadi F, Ghasemian Sahebi I, Arab A, Alavi A, Karachi H. Application of best-worst method in evaluation of medical tourism development strategy. Decis Sci Lett. 2018; 7(1): 77-86. [DOI:10.5267/j.dsl.2017.4.002]
35. Fani Khiavi R. Health tourism development strategies in Ardabil. Int J Travel Med Glob Heal. 2014; 2(2): 65-7.
36. Wu HY. Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard. Eval Program Plann. 2012; 35(3): 303-20. [DOI:10.1016/j.evalprogplan.2011.11.009]

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2024 CC BY-NC 4.0 | Evidence Based Health Policy, Management and Economics

Designed & Developed by : Yektaweb