Mousavi S M, Barikzehi E, Ameryoun A, Karimi M. Exploring the Link between Total Quality Management and Patient Safety Culture: A Nursing Perspective at Shahid Sadoughi Hospital, Yazd (2024). EBHPME 2025; 9 (1)
URL:
http://jebhpme.ssu.ac.ir/article-1-524-fa.html
چکیده: (102 مشاهده)
Background: Delivering high-quality services is essential for the success of service-oriented organizations. In today’s competitive global environment, organizations are increasingly focused on enhancing the quality, efficiency, and capabilities of their services and products. The healthcare sector, being a critical component of any society, places a strong emphasis on patient safety, which is a core aspect of care quality. This research investigates how nurses at Shahid Sadoughi Hospital in Yazd perceive the relationship between the implementation of total quality management (TQM) strategies and the prevailing culture of patient safety.
Methods: This applied, descriptive-correlational study was carried out in the year 1403 across multiple departments of Shahid Sadoughi Hospital. A total of 260 nurses working various shifts were randomly selected to participate. Data collection involved standardized questionnaires assessing total quality management and patient safety culture. The results were analyzed using Spearman’s correlation coefficient with SPSS version 27.
Results: Among the 260 nurses surveyed, 85.83% were female, and the largest age group was 40–50 years (35.77%). Descriptive analysis indicated that there was no statistically significant relationship between total quality management (TQM) and the culture of patient safety. The mean score for TQM stood at 3.69 with a standard deviation of 0.52, whereas patient safety culture was rated lower, with an average of 2.59 ± 0.34. Among the various TQM components, “senior management leadership” achieved the highest average score (3.90 ± 0.65), while the “employee relationships” dimension recorded the lowest (3.32 ± 0.67). In the domain of patient safety culture, "manager/supervisor actions and expectations regarding patient safety" had the highest score (2.76 ± 0.46), while "organizational learning and continuous improvement" received the lowest (2.41 ± 0.52).
Conclusion: The findings indicate that both total quality management and patient safety culture are at a relatively satisfactory level in Shahid Sadoughi Hospital. However, the absence of a significant correlation between them suggests that additional factors may be contributing to the development of patient safety culture and the implementation of TQM practices safety culture and total quality management.
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تخصصي دریافت: 1403/12/5 | پذیرش: 1403/12/4 | انتشار: 1403/12/4